ThinkAI Systems (“we”, “us”, or “our”) operates as a unified technology and engineering firm delivering services across software, consulting, digital platforms, and specialized technology domains through its internal brands and operating divisions, including its flagship customer-facing brand, TezBytes.

This Service Delivery Policy applies specifically to digital, software, and consulting engagements where deliverables are intangible in nature and transmitted or enabled electronically. Such deliverables may include software systems, cloud-based architectures, data platforms, automation workflows, analytical reports, and advisory outputs.

Certain offerings delivered under other internal brands, divisions, or future verticals of ThinkAI Systems—such as hardware-enabled solutions, IoT deployments, or physical products—may be governed by separate delivery, logistics, or fulfillment terms. Any such terms will be disclosed at the time of engagement and shall not imply the creation of a separate legal entity unless expressly established.

Our delivery approach is structured to ensure clarity, traceability, and quality across all engagements. While specific steps may vary based on scope and engagement model, services generally follow the lifecycle outlined below.

• Discovery & Planning Phase: Delivery in this phase consists of architectural blueprints, strategy documents, technical specifications, and project roadmaps. These materials are shared through secure collaboration channels for structured review and alignment. Acceptance of these deliverables confirms mutual understanding of scope, approach, and success criteria and establishes the baseline for subsequent execution.
• Design & Prototyping Phase: We deliver design specifications and interactive prototypes through controlled review environments that support structured feedback and iteration. Approval of these deliverables signifies acceptance of the intended user experience and visual direction, enabling implementation to proceed without ambiguity.
• Development & Implementation Phase: Delivery during this phase is incremental and iterative. Functional system capabilities are demonstrated through designated preview or staging environments at agreed intervals. Any access to source code, repositories, or internal systems—if provided—is governed strictly by the engagement model and applicable agreement. Unless expressly stated otherwise in writing, underlying frameworks, libraries, and internal tooling remain proprietary to ThinkAI Systems.
• Quality Assurance (QA) Phase: Prior to final deployment, we provide validation summaries, testing outcomes, and defect resolution status relevant to the agreed scope. An acceptance environment may be made available for verification and review. Completion of this phase occurs when defined acceptance criteria are met and critical issues identified during review are addressed in accordance with the engagement terms.
• Final Deployment & Operational Handover: Final delivery occurs when the approved solution is made operational within the designated environment or otherwise enabled for live use. Handover includes operational documentation, configuration details, and access necessary for authorized use and administration. Deployment, access, or usage does not imply transfer of ownership or intellectual property rights unless expressly agreed in writing.

Depending on the nature of the engagement and the applicable agreement, delivery may be effected through one or more of the following mechanisms. Delivery does not imply assignment or transfer of ownership unless expressly stated in writing.

• Secure Electronic Transmission: Reports, documentation, analyses, and planning artifacts may be delivered through secure electronic channels or controlled access locations. Access may be time-bound or permission-restricted to maintain confidentiality and data security.
• Controlled System Access or Deployment: For software-related engagements, delivery may involve controlled access to functional builds, preview environments, or deployed systems. Such access is provided solely for evaluation or operational use in accordance with the engagement terms.
• Client-Environment Implementation: Where solutions are deployed within environments designated by the client, delivery is deemed complete once the agreed functionality is operational and acceptance criteria are satisfied. Configuration or administrative access provided for this purpose does not confer ownership rights.
• Managed Platform or Service Enablement: For managed or platform-based offerings, delivery is defined as the provisioning of authorized access for intended use. This access represents a right to use the service in accordance with agreed terms and does not imply ownership of underlying technology.
• Knowledge Transfer and Enablement: Delivery may include structured knowledge transfer sessions, documentation, or operational guidance intended to enable effective internal use of the delivered solution. Such materials are provided for internal business purposes only.

We are committed to meeting the timelines outlined in the applicable agreement. Timely delivery, however, requires mutual cooperation and adherence to defined responsibilities.

• Client Dependencies: Delivery schedules may depend on timely inputs, approvals, or access from the client. Delays arising from unmet client dependencies may result in corresponding extensions to delivery timelines, and we shall not be liable for delays caused by such factors.
• External Dependencies: Certain engagements may rely on third-party services or infrastructure outside our direct control. Delays, outages, or changes originating from such dependencies may impact delivery timelines.
• Force Majeure: We shall not be liable for failure or delay in performance resulting from events beyond reasonable control, including natural disasters, governmental actions, civil disturbances, or failures of communication or utility services.

Deliverables are considered delivered when we issue a formal notice of completion or equivalent confirmation as defined in the applicable agreement.

• Acceptance Period: Clients are provided an acceptance period, as defined contractually, to review deliverables against agreed criteria. In the absence of written objections within this period, deliverables may be deemed accepted.
• Post-Delivery Stabilization: A limited post-delivery stabilization or support period may be provided to address critical issues identified after acceptance, subject to the terms of the engagement.
• Ongoing Support and Enhancements: Requests for enhancements, modifications, or non-critical fixes following acceptance are treated as separate engagements or governed by an applicable support or maintenance agreement.

For questions regarding service delivery, timelines, or engagement status, please contact your designated account representative or reach out to:

Support Team – TezBytes
Email: support@tezbytes.dev