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Exploring the latest developments, strategies, and insights related to Market Intelligence.
Showing 1–9 of 16 articles · Page 1 of 2
Distributor networks run on visits, orders, and collections — but HQ often sees them only after reconstruction. Why a single operational timeline matters, and how FieldAXIS fits the OpenTrade initiative.
Warranty registration and claims scattered across inboxes create dealer frustration and service blind spots. Structured warranty belongs beside visits and orders.
The interior materials industry is evolving in how it presents itself — but the gap in how it actually operates is growing. A look at where technology can make a practical difference across visibility, lead management, and field execution.
Low connectivity is normal on distributor routes — not an edge case. Offline-first field software means orders and visits survive the day, not just load a splash screen.
Checking in at a dealer is not the outcome. Orders, collections, follow-ups, and loyalty prompts are — and they should start from the visit record.
CRM plus SFA plus orders plus collections plus loyalty plus warranty sounds flexible. In practice, distributors pay twice — licence fees and reconciliation labour.
ILP scans and salesman visits often live in separate systems. When loyalty and field data connect, dealers and influencers stop being invisible between modules.
Rep turnover is normal in distribution. Dealer relationships should not reset because visits and orders lived on a personal phone.
After a dealer visit, the follow-up often comes from a salesperson's personal number. Customers experience the person, not the company — and continuity breaks when reps change.