Warranty is a trust product. Dealers and contractors expect registration to be fast and claims to be traceable. In practice, registration forms go to email. Claim photos sit in WhatsApp. Service teams search threads for serial numbers.
The customer experiences delay. HQ cannot see claim backlog by region. Field reps cannot register at the dealer during a visit because the workflow is outside their app.
Warranty as part of field operations
When warranty connects to the same platform as visits and orders:
- Registration at the counter or on site.
- Digital cards dealers and customers can reference.
- Claim status visible without chasing inboxes.
- Field teams capture issues where they are seen.
FieldAXIS Warranty addresses this for TezBytes distribution customers. Read Warranty claims that stay on the record, not in someone's inbox.
OpenTrade deployments often add warranty after core field and commerce modules are stable — same platform, phased rollout.
